WHAT ARE THE CONDITIONS FOR RETURNS OR REPLACEMENTS TO BE ACCEPTED?

Here is the list of conditions for the product to be returned properly and without causing undue inconvenience:

• The product must be returned in the exact condition in which it was received.
• The product must not have been opened or used.
• The product must be returned together with any samples included in the order and any other gifts received.
• The customer must ensure that he/she returns the product safely: if the product is damaged due to poorly protected packaging, the customer will lose his/her right to return the product.

For further information please refer to the Return Procedure page.