IS IT POSSIBLE TO PREDICT WHAT TIME THE DELIVERY WILL ARRIVE?

Unfortunately not. We don't use our own private courier, but we rely on large international groups (mainly DHL, FedEx, BRT/DPD and InPost). 

You can always indicate a time slot in which you would prefer to receive your order and this will be communicated to the courier at the time of dispatch. However, couriers follow unpredictable schedules and delivery routes, so we cannot guarantee that your preferences will be accommodated. 

If you already know that you may have difficulty receiving your order, we recommend that you indicate a pick-up point such as a bar, a newsagent’s or similar, or an address where someone will be always available to receive your order.

In order to meet the needs of our customers, DHL offers the possibility, through simple steps that you can follow from your smartphone, to schedule the delivery to a different place and day than the one automatically indicated by the courier system.