FAQ

Replacements & Returns

• CAN I MAKE A RETURN OR REQUEST A REPLACEMENT?
• HOW CAN I RETURN A PRODUCT?
• WHAT ARE THE CONDITIONS FOR RETURNS OR REPLACEMENTS TO BE ACCEPTED?
• WHAT ARE THE REFUND PROCEDURES IN CASE OF RETURN?
• WHEN ARE RETURNS OR REPLACEMENTS ACCEPTED?

Shipping

• HOW MUCH DOES A SHIPMENT COST?
• IS IT POSSIBLE TO PREDICT WHAT TIME THE DELIVERY WILL ARRIVE?
• IS IT POSSIBLE TO TRACK MY ORDER?
• WHAT ARE THE DELIVERY TIMES AND COSTS?

Payments

• CAN I PAY WITH AMERICAN EXPRESS?
• CAN I PAY WITH KLARNA?
• DO I NEED A PAYPAL ACCOUNT TO BUY ON PAYPAL?
• I HAVE RECEIVED A DISCOUNT CODE. HOW DO I USE MY CODE?
• I HAVE RECEIVED A GIFT CARD. HOW CAN I USE IT?
• I NEED AN INVOICE. HOW CAN I GET ONE?

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How We Use Artificial Intelligence

• What is the legal basis for the use of AI?
• Who are you chatting with?
• What can the AI assistant do?
• Are AI responses always reliable?

Our Products

• ARE YOUR PRODUCTS AUTHENTIC?
• IF A PRODUCT IS "OUT OF STOCK" WHAT DO I HAVE TO DO TO BE NOTIFIED ONCE IT BECOMES AVAILABLE?
• IS IT POSSIBLE TO REQUEST THE LIST OF INGREDIENTS IN THE PRODUCTS?

Orders

• CAN I CANCEL AN ORDER?
• CAN I CHANGE MY ORDER ONCE I HAVE PURCHASED THE PRODUCTS?
• CAN I RECEIVE FREE SAMPLES?
• HOW DO I PLACE AN ORDER?
• I HAVE DIFFICULTY PLACING AN ORDER. WHAT CAN I DO?

Reviews

• How long will it take for my review to be approved?
• Can my review be corrected or edited?
• Why was my review not published?