Sure! When the courier picks up your order from our warehouse, you will receive an email informing you of the status of the shipment and containing a link to track your order at any time. If you don't think you have received an email communication, please check your spam folder: communications like these can sometimes end up there.
Alternatively, you can track the status of your shipment on the website, in the 'My Account' section. Once you have logged in, in the "My Account" column you will find the "My Orders" section where you can view the history of all your orders. Click on "View order": you will then have all the information about the order you are interested in at your fingertips. As you scroll down the page, next to "Ordered items" you will find "Track your order", where you will be able to find the link to track your order.
US only: Is your tracking not working? If you have selected the 'Tracked Post' shipping option, your parcel can be tracked about 7 days after it is dispatched. In fact, the products leave Italy and are transferred to the American 50ml partner: as the parcel is turned over to USPS, the tracking code is immediately activated.
Comments
1 comment
Hello can you please confirm that my order was received? It was placed on February 18, 2024 in the amount of $331 via PayPal. The amount from. My PayPal account has been paid but i did not receive an email confirmation nor haveI received tracking information.
Thanks,
Shemeka Pollard
Shemekap@comcast.net
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