FAQ Loyalty Program

Enrollment and Program Access

• How can I join the Loyalty Program?
• I’m already a customer. Do I need to sign up for the program?
• I’m subscribed to the newsletter – am I automatically part of the Loyalty Program?
• I signed up for the Newsletter starting from 0 ML points. Now I have 30 ML points, but I don’t belong to any Loyalty tier – why?
• How can I leave the program?

Program Structure and Levels

• What are the points called, and what are the levels of the Loyalty Program?
• How can I move up a level?
• Can I move down a level?

Points Management

• Do my points expire?
• Where can I check my points balance?

Benefits and Terms of Use

• How can I redeem my benefits?
• Can I use more than one promo code at the same time?

Collecting points

• How can I earn points and unlock benefits?
• Can I earn points when shopping in-store?
• Do I earn points if I make a purchase without logging into my account?
• I made a purchase, but I don’t see the points in my account. When will they appear?
• Are shipping costs included in the points calculation?
• Do I lose points if I return an item?

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